Returns & Exchanges

All purchases are eligible for a refund or exchange. Please make sure your items are returned new and unused. Ellen Hoffmann Designs is not responsible for returned items lost during transit. Be sure to include your complete contact information with your return, including your name, address, phone number, and email address. Your return will be processed promptly upon its arrival. An email will be sent to confirm receipt and processing of return. We are sorry, but return shipping fees are non-refundable.

All returns should be addressed to:

Ellen Hoffman Designs
6132 Deloache Avenue
Dallas, TX. 75225

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged item to be replaced, exchanged, or refunded.

Items purchased at a retail location may not be returned or exchanged through ellenhoffmandesigns.com and should be returned at the place of purchase.